Customer Service

 Delivery
Overseas customers please contact us for a delivery/shipping quote

Delivery                                               Charge

Orders up to £5.00                            £1.95 postage and packaging

Orders £5.00 - £10.00                      £2.95 postage and packaging

Orders £10.00 - £20.00                   £3.95 postage and packaging

Orders £20 .00 - £30.00                  £4.95 postage and packaging

Orders £30.00  - 50.00 plus           £5.95 postage and packaging

*Shipping costs are calculated on the total weight of heavy items

Weight                                                 Charge

Up to 1kg                                             £7.95 postage and packaging

Up to 2kg                                             £11.95 postage and packaging

2.1kg – 4kg                                          £12.95 postage and packaging

4.1kg – 6kg                                          £15.95 postage and packaging

6.1kg plus                                            £16.95 postage and packaging

Orders are normally despatched within twenty four hours of receipt of the order. Please allow up to five working days for delivery.

We do not dispatch on Sundays and Mondays

For express or next-day delivery please contact us for delivery charges.

Back Orders If your item is not in stock, we will back order it for you.

In the event a particular item is out of stock we will advise you accordingly and provide you with an estimated delivery date.

Please ensure that we are given a full and correct address with postcode. We regret we are unable to deliver to a PO Box Number. Please be clear with regard to your address, as additional charges for redelivery will be incurred by yourself.

For deliveries to Southern Ireland, the Channel Islands and the Isle of Man please contact us for delivery charges and availability.

For overseas delivery please contact us for a quotation for overseas delivery and handling charges. Some overseas orders may be subject to local import duties and we will not be liable for these payments.

All postage costs are the purchasers for both sending and returning.

Once we despatch the goods we cannot be liable for any delay by post and to this extent we will not enter into any compensation agreement due to the late delivery of any item.

From personal experience we know the anticipation you have once you have placed your order. It’s our aim to ship as quickly as possible, even within the same day. But please allow up to 7 business days for delivery. However some items may be out of stock or special order. In this instance it may take up to 28 days to deliver your goods. Also during peak times delivery may take a little longer.

Special handmade items are made to order and may take up to 4 weeks. If you have a latest delivery date in mind, please contact us in order to avoid disappointment.

Once your items are on their way to you, we will drop you a line to let you know, so you can keep an eye out for the postman.

Please email us at down.2.earth@btconnect.com for worldwide shipping costs outside the UK.

Once we despatch the goods we cannot be liable for any delay by Post and to this extent we will not enter into any compensation agreement due to the late delivery of any item.

Privacy & Security

This privacy policy sets out how Down To Earth uses and protects any information that you give Down To Earth when you use this website.

Down To Earth is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Down To Earth may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/02/2011

What we collect

We may collect the following information:

· name and job title

· contact information including email address

· demographic information such as postcode, preferences and interests

· other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Cookies are small text files stored on your computer while you are visiting a website. Cookies help make websites work. They also provide us with aggregated information about how users interact with our site. We use this information to try to improve your experience on our website.

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

The law about cookies changed in May 2011. Websites must get your agreement before they set certain types of cookie on your computer or handheld device.

We do not use cookies for collecting information about your general internet usage and we will not collect any information about you except that required for system administration of the web server and otherwise as described.

Complete information about the cookies we may set on your browser appears below.

Google Analytics:
We use a third-party service – Google Analytics – to collect aggregate data about usage of our website. We use this information to try to improve our web-based services. Google Analytics sets several cookies on your browser. We do not control the use of these third-party cookies, and you should check Google’s privacy policy if you have concerns.

Share buttons:
We use a third party application to allow sharing of our content to other online sources, such as Facebook, Twitter and LinkedIn.

If you would like more general advice on how to manage and delete cookies you can visit http://aboutcookies.org

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at down.2.earth@btconnect.com

·We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

Down To Earth,  Bronington Park, School Lane, Bronington, Nr. Whitchurch, Shropshire. SY13 3HN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Returns & Replacements

Items can only be exchanged or refunded, in their original condition, within 7 days from delivery. Please repack the items in the original packaging. Please note, post and packaging costs are non-refundable and at your expense. We regret that we cannot exchange earrings. In the event of the item being faulty, we will cover all costs for postage and either refund or exchange the goods. Please allow 7 days for your return or exchange to be processed. If you have any questions, please feel free to call Down To Earth on 01948 780 377

Please return to

Down To Earth,  Bronington Park,  School Lane,  Bronington,  Nr. Whitchurch,  Shropshire SY13 3HN

.